CritiCall 911 Practice Tests – Ace Your Exam in 2025
Jan 15, 2024What Is a CritiCall 911 Practice Test?
The CritiCall 911 test is a computer-based assessment. It is designed to evaluate the skills and abilities of those applying for jobs in emergency dispatch and call centers.
A free practice CritiCall test is a mock version of the actual test that is designed to help candidates prepare for the assessment. It includes similar types of questions and tasks that are found in the real test.
This helps individuals familiarize themselves with the format, content and time constraints of the CritiCall 911 test.
CritiCall practice tests are valuable tools for candidates who want to assess their readiness before taking the official exam. It helps identify areas for improvement and build confidence.
CritiCall practice tests are often available through various sources, including online platforms, study guides or official CritiCall test preparation materials.
Potential candidates can find CritiCall test practice free questions before attempting their real test.
By engaging in practice sessions, candidates can refine their skills in the relevant areas assessed by the CritiCall test.
What’s on the CritiCall 911 Practice Test
While the specific modules included in the CritiCall 911 test may vary, here are ten common modules that are often considered important.
- Data entry – Evaluates the candidate’s accuracy and speed in entering information into a computer system.
- Cross-referencing information – Candidates may be presented with sets of information and asked to cross-reference them to confirm consistency or identify any discrepancies.
- Call summarization – Tests the candidate’s capability to quickly and accurately summarize information obtained from a phone call.
- Decision-making – Measures the candidate’s ability to make effective decisions based on limited information, a key skill in emergency situations.
- Memory recall – Assesses the candidate’s memory recall abilities, which are important for retaining and using information received during emergency calls.
- Map reading – Evaluates the candidate’s proficiency in reading maps and providing directions, essential for dispatching emergency responders to the correct location.
- Prioritization – Tests the ability to prioritize information and tasks, helping ensure that the most urgent situations receive immediate attention.
- Spelling and grammar – This section may involve tasks such as proofreading or correcting entries for correct spelling, proper grammar and adherence to communication standards.
- Reading comprehension – Evaluates the candidate’s ability to quickly and accurately comprehend written information, such as policies, procedures and protocols.
- Numeric and typing skills – Tests the candidate’s proficiency in working with numbers and typing accurately, as these skills are essential for entering information quickly and correctly.
This preparation can enhance their performance and increase the likelihood of success when facing the actual assessment.
911 Dispatcher Criticall Practice Test Questions
Data Entry
1. You’ll either hear the following information in audio format or see it in text format, as sampled below.
Last name: Lopez
First name: Carlos
Address: 3521 Palm Avenue
Phone number: 555-345-4321
VIN Number: 4KPC12A45KE012345
License Number: 9EDF123
You will then need to fill in the requested info accurately and fast:
Name:
Phone number:
License Number:
The correct answer is: You will need to have completed the fields accurately
2. You’ll either hear the following information in audio format or see it in text format, as sampled below.
Last name: Mitchell
First name: Emily
Address: 120 Oak Street
Phone number: 555-784-1375
VIN Number: 3VWJP7AT2CM624859
License Number: FGH567
Now, quickly and accurately fill in the requested information:
Name:
Phone number:
License Number:
The correct answer is: You will need to have completed the fields accurately.
Cross-Referencing Information
Use the information in the table to answer the questions that follow.
|
Name |
Address |
License Plate |
Phone number |
|
Jessica Miller |
2011 Pine Street |
OKG769 |
555-396-3357 |
|
Brian Thompson |
368 Oak Avenue |
FDH391 |
555-832-7877 |
|
Sarah Wilson |
704 Maple Road |
LBB621 |
555-838-1195 |
|
David Garcia |
3090 Birch Lane |
STO887 |
555-739-8920 |
|
Emily Davis |
1011 Cedar Boulevard |
WXW676 |
555-833-2098 |
1. Cross-reference the information provided for Sarah Wilson. Confirm if the license number (LBB621) matches the registered address (704 Maple Road). Indicate whether the information is consistent or not.
The correct answer is: Yes, the details are consistent.
2. Verify the phone number associated with David Garcia's address (3090 Birch Lane). Confirm if the provided phone number (555-789-8920) corresponds to the registered address. Provide your findings.
The correct answer is: No, the recorded phone number is one digit different.
Call Summarization
1. Read the report and answer the question that follows.
Report: At 3:15 PM, received a call reporting a two-vehicle accident on Oak Street. Caller mentioned injuries and highlighted a potential hazard involving spilled chemicals. Emergency responders are needed to address the accident, injuries and the hazardous material situation.
Which of the following best summarizes the information from the call?
a) Accident on Oak Street with injuries, no mention of hazardous materials
b) Two-vehicle accident on Oak Street with injuries and a potential hazardous material situation
c) Emergency responders needed for an accident with injuries on Oak Street
d) Caller reported a chemical spill on Oak Street, no injuries mentioned
The correct answer is: b)
2. Read the report and answer the question that follows.
Report: Received a call at 9:30 pm reporting a domestic disturbance at 456 Cedar Avenue. Caller provided details on the individuals involved, described the nature of the disturbance and emphasized the presence of children nearby. Law enforcement response is requested to address the domestic situation.
Which of the following best summarizes the information from the call?
a) Domestic disturbance reported at 456 Cedar Avenue, involving individuals with children
b) Law enforcement needed at 456 Cedar Avenue due to a domestic disturbance, children present
c) Call reporting a disturbance at 456 Cedar Avenue, no mention of children
d) Individuals involved in a domestic dispute on Cedar Avenue, children present at the property
The correct answer is: b)
Decision-Making
1. Read the situation and answer the question that follows.
Situation: You receive a call reporting a motor vehicle accident with injuries at the intersection of Maple Street and Pine Avenue. The caller describes significant damage to the vehicles involved and mentions that there are injured individuals requiring medical assistance.
Which emergency service should be dispatched to the intersection of Maple Street and Pine Avenue based on the scenario?
a) Police only
b) Fire Department only
c) Emergency Medical Services (EMS) only
d) Police and EMS
The correct answer is: d)
2. Read the situation and answer the question that follows.
Situation: A caller reports a chemical spill at a local business, emphasizing the presence of hazardous materials. The caller is unsure about the nature of the chemicals but expresses concern about potential dangers to employees and the surrounding area.
Considering the scenario, which emergency service should be dispatched to address the chemical spill at the local business?
a) Fire Department only
b) Hazardous Materials (HazMat) Team only
c) Police only
d) Fire Department and HazMat Team
The correct answer is: d)
Memory Recall
The test can have three formats: text, audio (alpha/number) or audio (numeric).
1. You are presented with the following information:
Kathryn: 555-985-3453
Mark: 555-409-3951
What were the last four digits of Mark’s number?
The correct answer is: 3,951
2. You are presented with the following information:
Sophie: 123 Oak Street
Michael: 789 Pine Avenue
What was the street address for Sophie?
The correct answer is: Oak Street
Map Reading
In this section, you will be presented with scenarios that test your map reading abilities.
1. Scenario: As a 911 dispatcher, a caller reports a fire at 456 Elm Street. On your screen, you'll see a map diagram. Your task is to use the provided map to identify the location of Elm Street and determine the nearest fire station for dispatch. The legend on the map will guide you in identifying fire station symbols.
2. Scenario: During a call, a caller reports a traffic accident at the intersection of Pine Avenue and Maple Street. You'll be presented with a map diagram and your job is to locate the precise intersection and guide emergency responders to the correct site. Instructions will prompt you to refer to the map for street names, landmarks and possibly provide coordinates or directions for the responders.
Note: A diagram of a map will be presented on the test screen alongside the question.
Prioritization
1. Look at these two situations:
a) A woman calls 911 from a local market to report that there’s a child who appears to be lost and crying
b) A man calls 911 from his home stating that he’s accidentally ingested a poisonous substance and he now feels nauseous and lightheaded
Which of these situations is more urgent?
The correct answer is: Situation b)
2. Examine the following scenarios:
a) A resident calls 911 reporting a strong odor of gas in the neighborhood, expressing concern about a potential gas leak.
b) A hiker calls 911 from a remote trail reporting a fellow hiker with a visibly broken leg, unable to move.
Which of these situations should be considered more urgent?
The correct answer is: Scenario b)
Spelling and Grammar
1. Identify the correct spelling of the commonly misspelled word:
a) Exagerrate
b) Exagerate
c) Exaggerate
d) Exageratte
The correct answer is: c)
2. Select the sentence with correct grammar:
a) She don't like coffee
b) They was waiting for the bus
c) He have never been to Paris
d) We have always enjoyed hiking in the mountains
The correct answer is: d)
Reading Comprehension
Passage: In the demanding role of a 911 dispatcher, effective communication is paramount. Dispatchers must navigate complex situations, deciphering information from distressed callers and coordinating emergency responses. The ability to remain calm under pressure and make swift, informed decisions is crucial in ensuring the safety of both callers and first responders.
1. What is highlighted as a crucial skill for a 911 dispatcher in the passage?
a) Exceptional cooking skills
b) Expertise in computer programming
c) Remaining calm under pressure
d) Ability to perform complex mathematical calculations
The correct answer is: c)
2. Why is effective communication mentioned as paramount in the role of a 911 dispatcher?
a) To impress colleagues with language skills
b) To enhance personal relationships
c) To ensure the safety of both callers and first responders
d) To avoid receiving distressing calls
The correct answer is: c)
Numeric and Typing Skills
1. You receive a call reporting a fire at 792 Main Street. The caller mentions that there are approximately 15 people in the building. How many individuals are potentially at risk in the reported fire situation?
The correct answer is: Type your numeric answer as 15
2. You are tasked with entering the following information into the system:
Caller's Name: Jennifer Thompson
Address: 707 Pine Avenue
Phone Number: 555-139-8336
Incident Type: Medical Emergency
The correct answer is: Type the information accurately and ensure that it is correctly formatted
What to Remember When Taking the CritiCall Dispatcher Practice Test?
When tackling the CritiCall Dispatcher Practice Test, remember a few essential tips.
Read Questions Carefully
Ensure a thorough understanding of each question by reading carefully.
Pay attention to details and nuances, as accurate comprehension is key to providing precise responses.
Identify the Skill
When taking the 911 criticall practice test free questions, consider the specific skill being assessed in each question.
Whether it's data entry or decision-making, recognizing the skill required helps tailor your approach.
Reason Through Answers
Take a thoughtful approach to your answers. Consider the context and implications of each choice.
This reasoning process enhances accuracy and showcases your problem-solving abilities.
Review Correct and Wrong Answers
After completing the practice test, go back and review both correct and incorrect answers.
Understanding the reasoning behind correct responses reinforces your strengths.
Analyzing incorrect answers guides your focus for further improvement.
Overall, practice tests are powerful tools for learning about your strengths and weaknesses.
Use them strategically to refine your skills, gain insights into the assessment's nuances and effectively prepare for the challenges of the actual CritiCall Dispatcher Test.
Frequently Asked Questions
How hard is it to pass the 911 dispatcher test?
Passing the 911 dispatcher test depends on preparation. It assesses multitasking, data entry and decision-making. Adequate practice and familiarity with emergency dispatch scenarios can increase your chances of success.
What is a passing score on the CritiCall test?
A passing score on the CritiCall test varies by agency. Contact the specific agency you're applying to for their score requirements.
Find the best Criticall practice test free questions to test yourself before sitting the exam.
What is the 911 dispatcher CritiCall test?
The 911 dispatcher CritiCall test evaluates skills like data entry, multitasking and decision-making. It ensures candidates can handle the demands of emergency dispatch.
You can find a free CritiCall practice test for dispatchers to test your knowledge before the real test.
What is the average typing speed for a 911 dispatcher?
The average typing speed for a 911 dispatcher is at least 35 words per minute. Proficient typing is essential for accurately entering information during emergency calls.
How to pass a 911 dispatcher interview?
To pass a 911 dispatcher interview, prepare by understanding the job requirements, showcasing your communication skills and demonstrating your ability to handle high-pressure situations.
Practice common interview questions and scenarios to boost your confidence.
Final Thoughts
Practice tests serve as invaluable tools for anyone preparing for CritiCall testing for 911 operator roles. They offer a simulated experience, allowing candidates to familiarize themselves with the test format, and they help hone essential skills like data entry and multitasking and identify areas for improvement.
Practice tests build confidence and contribute significantly to success by ensuring readiness for the unique challenges presented in emergency dispatch scenarios.
Investing time in thoughtful preparation through practice tests is a key step toward achieving success in the 911 dispatcher assessment process.
